{"id":5271,"date":"2023-05-10T18:57:58","date_gmt":"2023-05-10T18:57:58","guid":{"rendered":"https:\/\/agnav.pe\/wpEN12\/?page_id=5271"},"modified":"2025-01-31T22:16:58","modified_gmt":"2025-01-31T22:16:58","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/agnav.pe\/wpEN12\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5271\" class=\"elementor elementor-5271\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6287295 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6287295\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c558c2\" data-id=\"9c558c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6eca592 elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"6eca592\" data-element_type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-54b144b swiper-slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"elementor-background-overlay\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">COMPLAINTS BOOK<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d34e8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d34e8f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7a7809\" data-id=\"e7a7809\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4b830d elementor-widget elementor-widget-spacer\" data-id=\"b4b830d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0cc5ce0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0cc5ce0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea0d256\" data-id=\"ea0d256\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3343816 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3343816\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-972cb89\" data-id=\"972cb89\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-686228a elementor-widget elementor-widget-image\" data-id=\"686228a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"457\" src=\"https:\/\/agnav.pe\/wpEN12\/wp-content\/uploads\/2025\/01\/laptop-ingles.jpg\" class=\"attachment-medium_large size-medium_large wp-image-10366\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-887d7a5 elementor-widget elementor-widget-heading\" data-id=\"887d7a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints book<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a36d00 elementor-widget elementor-widget-heading\" data-id=\"1a36d00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What is the complaints book?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e6e9e elementor-widget elementor-widget-text-editor\" data-id=\"60e6e9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is a record where the consumer can record his complaint or claim about the purchased good or contracted service. Suppliers are required to have a COMPLAINTS BOOK, either physical (book with sheets) or virtual (through a computer).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e279e1\" data-id=\"2e279e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c378f9 elementor-widget elementor-widget-heading\" data-id=\"4c378f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Which companies are required to have a complaints book?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d29dda elementor-widget elementor-widget-text-editor\" data-id=\"5d29dda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As a general rule, regional regulations stipulate that <b>all natural or legal persons marketing goods or providing services to end consumers<\/b> must have available and provide complaint forms when requested to do so.<\/p><p><span style=\"color: #d73623;\"><b style=\"color: #d73623;\">The following is available for downloading the book of claims law for your information and knowledge<\/b><b style=\"color: #d73623;\">.<\/b><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e3b38 elementor-align-center elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"d2e3b38\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/agnav.pe\/wpEN12\/wp-content\/uploads\/2023\/05\/LEY-LIBRO-DE-RECLAMACIONES.pdf\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-paper-plane\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-350e891 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"350e891\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67beb21\" data-id=\"67beb21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60cc960 elementor-widget elementor-widget-spacer\" data-id=\"60cc960\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed3cbb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed3cbb2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fba07c1\" data-id=\"fba07c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5259fe8 elementor-widget elementor-widget-heading\" data-id=\"5259fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint Book Form<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d480750 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d480750\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51d2894\" data-id=\"51d2894\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01fe6bc elementor-widget elementor-widget-spacer\" data-id=\"01fe6bc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dead1d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dead1d6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09bde03\" data-id=\"09bde03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fa4eb1 elementor-widget elementor-widget-shortcode\" data-id=\"8fa4eb1\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-5431\"><form id=\"wpforms-form-5431\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"5431\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wpEN12\/en\/wp-json\/wp\/v2\/pages\/5271\" data-token=\"45e14811ce7016f9db7c1913e16a5a5d\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-5431-field_24-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"24\"><div id=\"wpforms-5431-field_24\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][24]\" aria-errormessage=\"wpforms-5431-field_24-error\"><h5><strong>1. <\/strong><strong>Identification of the Consumer Complainant.<\/strong><\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-5431-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-5431-field_5\" aria-hidden=\"false\">Dise\u00f1o<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_10-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_10\">Document Type<\/label><select id=\"wpforms-5431-field_10\" class=\"wpforms-field-medium\" name=\"wpforms[fields][10]\"><option value=\"Select\" >Select<\/option><option value=\"RUC\" >RUC<\/option><option value=\"DNI\" >DNI<\/option><option value=\"CE\" >CE<\/option><\/select><\/div><div id=\"wpforms-5431-field_14-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_14\">\tName\/Company name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5431-field_14\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-5431-field_14-error\" required><\/div><div id=\"wpforms-5431-field_16-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_16\">Phone number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-5431-field_16\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-5431-field_16-error\" required><\/div><div id=\"wpforms-5431-field_37-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"37\"><div id=\"wpforms-5431-field_37\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][37]\" aria-errormessage=\"wpforms-5431-field_37-error\"><h5><strong>2.<\/strong><strong>Identification of the Contracted Asset<\/strong><\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_12-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_12\">Document number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-5431-field_12\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][12]\" aria-errormessage=\"wpforms-5431-field_12-error\" required><\/div><div id=\"wpforms-5431-field_15-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_15\">Adress <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5431-field_15\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-5431-field_15-error\" required><\/div><div id=\"wpforms-5431-field_41-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"41\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_41\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-5431-field_41\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][41]\" spellcheck=\"false\" aria-errormessage=\"wpforms-5431-field_41-error\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-5431-field_28-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"28\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-5431-field_28\" aria-hidden=\"false\">Dise\u00f1o <\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_29-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_29\">Currency Type<\/label><select id=\"wpforms-5431-field_29\" class=\"wpforms-field-medium\" name=\"wpforms[fields][29]\"><option value=\"Select\" >Select<\/option><option value=\"S\/.\" >S\/.<\/option><option value=\"$.\" >$.<\/option><\/select><\/div><div id=\"wpforms-5431-field_40-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"40\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_40\">Description<\/label><textarea id=\"wpforms-5431-field_40\" class=\"wpforms-field-medium\" name=\"wpforms[fields][40]\" aria-errormessage=\"wpforms-5431-field_40-error\" ><\/textarea><\/div><div id=\"wpforms-5431-field_49-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"49\"><div id=\"wpforms-5431-field_49\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][49]\" aria-errormessage=\"wpforms-5431-field_49-error\"><h5>3. Details of the Consumer's Claim and Order<\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_94-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"94\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_94\">Type of Services <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-5431-field_94\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][94]\" required=\"required\"><option value=\"Port Services\" >Port Services<\/option><option value=\"Land Transportation\" >Land Transportation<\/option><option value=\"Import and Trade\" >Import and Trade<\/option><option value=\"Proyects\" >Proyects<\/option><\/select><\/div><div id=\"wpforms-5431-field_33-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"33\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_33\">Amount Claimed<\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-5431-field_33\" class=\"wpforms-field-medium\" name=\"wpforms[fields][33]\" aria-errormessage=\"wpforms-5431-field_33-error\" ><\/div><\/div><\/div><\/div><div id=\"wpforms-5431-field_50-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"50\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-5431-field_50\" aria-hidden=\"false\">Dise\u00f1o  <\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_51-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"51\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_51\">Type of Claim <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-5431-field_51\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][51]\" required=\"required\"><option value=\"Select\" >Select<\/option><option value=\"Claim\" >Claim<\/option><option value=\"Complaint\" >Complaint<\/option><\/select><\/div><div id=\"wpforms-5431-field_52-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"52\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_52\">Detalle <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-5431-field_52\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][52]\" aria-errormessage=\"wpforms-5431-field_52-error\" required><\/textarea><\/div><div id=\"wpforms-5431-field_65-container\" class=\"wpforms-field wpforms-field-signature\" data-field-id=\"65\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_65\">Consumer&#039;s Signature <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5431-field_65\" class=\"wpforms-signature-input wpforms-screen-reader-element wpforms-field-required\" data-is-wrapped-field=\"1\" name=\"wpforms[fields][65]\" autocomplete=\"off\" aria-errormessage=\"wpforms-5431-field_65-error\" required><div class=\"wpforms-signature-wrap wpforms-field-large\"><canvas class=\"wpforms-signature-canvas\" id=\"wpforms-5431-field_65-signature\" data-color=\"#000000\"><\/canvas><button class=\"wpforms-signature-clear\" title=\"Clear Signature\">Clear Signature<\/button><\/div><\/div><div id=\"wpforms-5431-field_89-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"89\"><div id=\"wpforms-5431-field_89\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][89]\" aria-errormessage=\"wpforms-5431-field_89-error\"><h5>4. OBSERVATIONS AND ACTIONS TAKEN BY THE SUPPLIER<\/h5>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_56-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"56\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_56\">Date <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-5431-field_56\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][56][date]\" aria-errormessage=\"wpforms-5431-field_56-error\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-5431-field_55-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"55\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_55\">Order <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-5431-field_55\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][55]\" aria-errormessage=\"wpforms-5431-field_55-error\" required><\/textarea><\/div><\/div><\/div><\/div><div id=\"wpforms-5431-field_90-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"90\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-5431-field_90\" aria-hidden=\"false\">Dise\u00f1o<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-5431-field_91-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"91\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_91\">Date of Communication of Response<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-5431-field_91\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][91][date]\" aria-errormessage=\"wpforms-5431-field_91-error\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-5431-field_92-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"92\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_92\">Comments <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-5431-field_92\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][92]\" aria-errormessage=\"wpforms-5431-field_92-error\" required><\/textarea><\/div><div id=\"wpforms-5431-field_93-container\" class=\"wpforms-field wpforms-field-signature\" data-field-id=\"93\"><label class=\"wpforms-field-label\" for=\"wpforms-5431-field_93\">Supplier&#039;s Signature <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5431-field_93\" class=\"wpforms-signature-input wpforms-screen-reader-element wpforms-field-required\" data-is-wrapped-field=\"1\" name=\"wpforms[fields][93]\" autocomplete=\"off\" aria-errormessage=\"wpforms-5431-field_93-error\" required><div class=\"wpforms-signature-wrap wpforms-field-large\"><canvas class=\"wpforms-signature-canvas\" id=\"wpforms-5431-field_93-signature\" data-color=\"#000000\"><\/canvas><button class=\"wpforms-signature-clear\" title=\"Clear Signature\">Clear Signature<\/button><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><\/div><\/div><\/div><div id=\"wpforms-5431-field_58-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"58\"><fieldset><legend class=\"wpforms-field-label\">Sworn Statement<\/legend><ul id=\"wpforms-5431-field_58\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-5431-field_58_1\" name=\"wpforms[fields][58][]\" value=\"I DECLARE THAT I AM THE OWNER OF THE SERVICE AND I ACCEPT THE CONTENT OF THIS FORM BY DECLARING UNDER AFFIDAVIT THE TRUTHFULNESS OF THE FACTS DESCRIBED.\" aria-errormessage=\"wpforms-5431-field_58_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5431-field_58_1\">I DECLARE THAT I AM THE OWNER OF THE SERVICE AND I ACCEPT THE CONTENT OF THIS FORM BY DECLARING UNDER AFFIDAVIT THE TRUTHFULNESS OF THE FACTS DESCRIBED.<\/label><\/li><\/ul><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"5431\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"3\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-5431\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send Claim Form\" aria-live=\"assertive\" value=\"wpforms-submit\">Send Claim Form<\/button><img decoding=\"async\" src=\"https:\/\/agnav.pe\/wpEN12\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df81364 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df81364\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e98304\" data-id=\"0e98304\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c5df21 elementor-widget elementor-widget-spacer\" data-id=\"3c5df21\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d63ff0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d63ff0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fa1367\" data-id=\"1fa1367\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89372b7 elementor-widget elementor-widget-spacer\" data-id=\"89372b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS BOOK Complaints book What is the complaints book? It is a record where the consumer can record his complaint or claim about the purchased good or contracted service. Suppliers are required to have a COMPLAINTS BOOK, either physical (book with sheets) or virtual (through a computer). Which companies are required to have a complaints &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/agnav.pe\/wpEN12\/en\/libro-de-reclamaciones\/\"> <span class=\"screen-reader-text\">Libro de Reclamaciones<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-5271","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"AGNAV","author_link":"https:\/\/agnav.pe\/wpEN12\/en\/author\/dacsaraya\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"COMPLAINTS BOOK Complaints book What is the complaints book? It is a record where the consumer can record his complaint or claim about the purchased good or contracted service. Suppliers are required to have a COMPLAINTS BOOK, either physical (book with sheets) or virtual (through a computer). Which companies are required to have a complaints&hellip;","_links":{"self":[{"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/pages\/5271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/comments?post=5271"}],"version-history":[{"count":183,"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/pages\/5271\/revisions"}],"predecessor-version":[{"id":10369,"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/pages\/5271\/revisions\/10369"}],"wp:attachment":[{"href":"https:\/\/agnav.pe\/wpEN12\/en\/wp-json\/wp\/v2\/media?parent=5271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}